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Return and cancellation policy

  • Here at Sotomdio, we strive to make every piece of personalized jewelry as precious and beautiful as the moment it commemorates. If your item has arrived damaged or has an error, please let us know immediately, NameNecklace will arrange for replacement and cover the return postage. To get in touch with us concerning a return or cancellation, please submit a ticket here.

Return Policy

  • New and unworn items can be returned to Sotomdio within 60 days of purchase. Please note that because all our personalized items are one-of-a-kind, those returns will incur a 30 percent restocking fee. Customer should be in charge of both return and replacement postage fees.

Cancellation Policy

  • The jewelry creation process starts very shortly as we are working to deliver your order ASAP, so that all cancellations requests after ordering may be subject to a 30 percent restocking fee.
  • Sotomdio reserves the right to make any amendments to this policy at any time. Notifications of any changes will be published here. If you have any inquiries regarding this or any of our other policies, please Contact our Customer Service
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